All withdrawals are paid in cryptocurrency to the same wallet used for your deposit. The withdrawal form is in Account > Cashier > Withdraw. Before submitting a request, confirm that your identity verification is fully approved and that no active bonus is running on your account.
Withdrawal speed after approval depends on your VIP tier. The approval queue is separate from the blockchain send - once approved, the crypto transfer completes in under 30 minutes in most cases.
Approval time is the period between submitting a withdrawal request and the platform releasing the crypto transfer. Once released, the blockchain send itself completes in under 30 minutes for all supported coins.
| Tier | Approval Speed | Daily Withdrawal Limit |
|---|---|---|
| Silver | Up to 12 hours | GBP 5,000 |
| Gold | Up to 6 hours | GBP 10,000 |
| Platinum | Up to 2 hours | GBP 20,000 |
| Elite | Up to 1 hour | GBP 50,000 |
Daily limits reset at midnight UTC. If you need to withdraw above your current tier's daily limit, the excess can be submitted as a separate request on the following day, or you can advance your tier to unlock a higher daily threshold. Tier qualification and advancement details are on the VIP tiers and benefits page.
The minimum withdrawal amount per coin is displayed in Account > Cashier > Withdraw after you select your preferred cryptocurrency. This figure varies by coin and is subject to update - always check the cashier for the current minimum rather than relying on a cached value.
Identity verification must be fully approved before any withdrawal request can be processed. If your account shows a pending verification status, the withdraw button will be inactive until the check is complete. Submit your documents in Account > Verification and most standard submissions are approved within minutes.
At higher VIP levels or for larger withdrawal amounts, a source of funds check may be triggered in addition to standard KYC. This requires documentation showing the legitimate origin of the funds being withdrawn. The request appears in Account > Verification with a description of what is needed. Full document requirements and submission steps are on the account verification page.
Withdrawals are returned to the same cryptocurrency wallet used for the original deposit. If you deposited in Bitcoin, your withdrawal will be sent in Bitcoin to the originating wallet address. If you have deposited using multiple coins across different sessions, the cashier will indicate which coin and address is eligible for the withdrawal.
Third-party wallets are not accepted - the destination wallet must belong to you. Sending a withdrawal to an exchange deposit address that does not support the specific coin or network can result in permanent loss of funds.
If a bonus is currently active on your account, you cannot withdraw until either the full wagering requirement is cleared or the bonus is forfeited. Attempting to withdraw with an active bonus will prompt a choice in the cashier: complete wagering and return, or forfeit the bonus and proceed with a withdrawal of the real-money balance only.
Forfeiting a bonus removes all bonus funds and wagering progress permanently. Your real-money balance is not affected by a forfeit. The forfeit option is in Account > Bonuses > Active Offer. Full bonus conditions and wagering rules are on the bonus terms page.
A withdrawal in pending status is waiting in the approval queue. The expected approval time depends on your tier - check the table above for your tier's approval window. If the status has not moved to "Approved" after the maximum approval time for your tier, contact support with your withdrawal reference number.
A declined withdrawal returns funds to your account balance automatically. The decline reason is displayed in Account > Cashier > Transactions next to the rejected entry. Common decline causes and their resolutions:
Once the blocking condition is resolved, resubmit the withdrawal from Account > Cashier > Withdraw. If the decline reason shown does not match any of the above, contact support via live chat with the decline reference and they will identify the specific cause.
Once the platform marks a withdrawal as approved and sent, the transaction hash is visible in Account > Cashier > Transactions. Use that hash to check the transaction status on a block explorer for the relevant coin. If the block explorer shows the transaction as confirmed but the funds have not arrived in your wallet, the issue is with the receiving wallet or exchange rather than the platform.
A source of funds check pauses the withdrawal until documentation is reviewed. This is a standard compliance procedure and does not indicate any wrongdoing. Submit the requested documents via Account > Verification as soon as possible to minimise the delay. Acceptable documents typically include payslips, bank statements, investment account statements, or business income records showing the origin of the funds deposited. The specific documents required are listed in the request in Account > Verification.
Advancing from Silver to Gold reduces approval time from 12 hours to 6 hours and doubles the daily withdrawal limit from GBP 5,000 to GBP 10,000. Platinum and Elite tiers offer further reductions down to 2 hours and 1 hour respectively. Qualification requires 2,000 status points or GBP 1,000 in deposits within a 30-day window for Silver entry, with higher thresholds for subsequent tiers.
Status points accumulate at 1 per GBP 10 wagered on slots - playing through a wagering requirement simultaneously advances your tier while clearing the bonus condition. Full tier benefits, point earning rates, and the opt-in path are on the VIP tiers and benefits page.
Crypto withdrawals are processed in under 30 minutes once approved. Approval speed depends on your VIP tier: Silver 12 hours, Gold 6 hours, Platinum 2 hours, Elite 1 hour after submission.
The minimum varies by coin and is displayed in Account > Cashier > Withdraw after selecting your cryptocurrency. Check the cashier for the current figure.
Yes. Identity verification must be fully approved before any withdrawal is processed. Submit documents via Account > Verification if not yet completed.
No. Withdrawals must be made in the same cryptocurrency used for your deposit. The destination wallet must belong to you.
Check Account > Verification for any outstanding KYC or source of funds request. Check Account > Bonuses for any active bonus. If neither applies and 24 hours have passed, contact support with your transaction reference number from Account > Cashier > Transactions.
The platform charges no withdrawal fees. A standard blockchain network fee may apply depending on the coin and current network conditions. Check Account > Cashier > Withdraw at the time of submission for the current fee display.
A withdrawal can only be cancelled before it has been approved and broadcast to the blockchain. Contact live chat immediately with your transaction reference if you need to cancel - there is a very short window available.
Daily limits are tied to your VIP tier and increase automatically as you advance. Advance from Silver to Gold by accumulating 2,000 status points or depositing GBP 1,000 within a 30-day window. Full details are on the VIP programme page.
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