The VIP Club is open to all registered players. Opt in via Account > Loyalty > VIP Opt-in before your first qualifying deposit to start accumulating status points from the first wager. Points begin counting from the moment opt-in is confirmed - there is no retroactive credit for play before opt-in.
Four tiers make up the programme: Silver, Gold, Platinum, and Elite. The first three are open based on points or deposit thresholds. Elite is by invitation only and requires both sustained activity and a responsible gambling review.
| Tier | Points Required (30 days) | Alternative: Deposit Total (30 days) |
|---|---|---|
| Silver | 2,000 status points | GBP 1,000 in deposits |
| Gold | Points threshold - check Account > Loyalty | Check Account > Loyalty for current threshold |
| Platinum | Points threshold - check Account > Loyalty | Check Account > Loyalty for current threshold |
| Elite | Invitation only | Activity and responsible gambling review required |
Tier confirmation arrives within 24 hours of reaching the qualifying threshold. The new tier and its benefits activate immediately on confirmation.
| Game Type | Points Earned | Notes |
|---|---|---|
| Slots | 1 point per GBP 10 wagered | Highest earn rate per GBP staked |
| Table games | 1 point per GBP 25 wagered | Blackjack, roulette, baccarat (RNG) |
| Live casino | 1 point per GBP 50 wagered | Evolution and Pragmatic Play Live tables |
| Sportsbook | 3 XP per GBP 1 wagered | XP-based earning, not status points; check Account > Loyalty for conversion |
| Tier | Weekly Cashback Rate | Maximum Weekly Credit |
|---|---|---|
| Silver | 5% | GBP 500 |
| Gold | 8% | GBP 1,000 |
| Platinum | 12% | GBP 2,500 |
| Elite | 15% | GBP 5,000 |
VIP cashback is calculated on net losses for the week and credited every Monday as real money with no wagering requirement. This is separate from the standard 10% weekly cashback available to all players - VIP cashback replaces it at the rates above. The higher of the two rates always applies, never both simultaneously.
| Tier | Approval Speed | Daily Withdrawal Limit |
|---|---|---|
| Silver | 12 hours | GBP 5,000 |
| Gold | 6 hours | GBP 10,000 |
| Platinum | 2 hours | GBP 20,000 |
| Elite | 1 hour | GBP 50,000 |
These limits apply per calendar day and reset at midnight. If you reach the daily limit, additional withdrawal requests queue automatically and process from the next day. Full withdrawal conditions and the step-by-step cashout process are on the withdrawal guide page.
| Tier | Birthday Credit | Format |
|---|---|---|
| Silver | GBP 25 | Real money, no wagering |
| Gold | GBP 50 | Real money, no wagering |
| Platinum | GBP 150 | Real money, no wagering |
| Elite | GBP 500 | Real money, no wagering |
Birthday credits are credited automatically on the date of birth registered in your account. Ensure your date of birth is entered correctly at registration - it cannot be changed after verification is approved. If the credit does not appear by end of day on your birthday, contact support with your registered email.
Every 90 days, your activity is reviewed to determine whether your current tier is retained. The maintenance requirements are:
If the maintenance threshold is not met, your tier steps down to the next level rather than dropping to non-VIP immediately. The next review then uses the lower tier's maintenance threshold. Account > Loyalty shows your current points total, days until the next review, and the threshold required to maintain your tier.
At each tier, a monthly loyalty chest is credited based on the previous month's activity. The chest contains a mix of real-money credits, free spins on featured slots, and tournament entry credits. Contents are displayed in Account > Loyalty > Monthly Chest when the credit is applied. Chest value scales with tier - Elite chests are not published in advance and are confirmed by the assigned VIP host.
A dedicated VIP host is assigned from Silver tier upward. Your host's contact details appear in Account > Loyalty after tier confirmation. Hosts are available during extended business hours (not 24/7) and handle account queries, withdrawal escalations, source of funds guidance, and personalised offers that are not available through general support.
For urgent issues outside host availability, 24/7 live chat remains the primary contact channel. Full support options are on the support page.
Rakeback is earned in real time on every bet placed. The rate is unlocked by the promo code "Maxbet" at registration and scales with tier advancement. Lossback at 10% is also unlocked by the same code and is calculated separately from VIP cashback. All three reward streams - rakeback, lossback, and VIP cashback - are tracked in Account > Loyalty > Active Rewards. Full activation details and bonus conditions for all three are on the bonus terms page.
Go to Account > Loyalty > VIP Opt-in and confirm. Points start accumulating from your next wager after opt-in. Silver tier requires 2,000 status points or GBP 1,000 in deposits within 30 days.
1 point per GBP 10 wagered on slots, 1 per GBP 25 on table games, and 1 per GBP 50 on live casino tables. Points accumulate from every real-money wager after opt-in.
Silver members receive 5% weekly cashback on net losses, up to a maximum of GBP 500 per week. Credits arrive every Monday as real money with no wagering requirement.
Elite is invitation-only and requires sustained high activity plus a responsible gambling review. Benefits include 15% weekly cashback up to GBP 5,000, 1-hour withdrawal approval, GBP 50,000 daily limit, and a GBP 500 birthday credit.
Your tier steps down one level rather than dropping to non-VIP immediately. The next 90-day review then applies the lower tier's maintenance threshold. Check Account > Loyalty for your current points and days remaining.
Not immediately. A missed 90-day review results in a tier reduction, not removal from the programme. You can re-qualify for a higher tier in the following 30-day window by reaching the relevant points or deposit threshold again.
Automatically on the date of birth registered in your account. Credits arrive as real money with no wagering requirement. Contact support if the credit does not appear by end of day on your birthday.
No. The VIP host is an additional dedicated contact available during extended business hours. For urgent issues outside host availability, 24/7 live chat handles all account and payment queries.
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