Identity verification is required before your first real-money deposit and must be fully approved before any withdrawal is processed. The full process is managed in Account > Verification - all document uploads, status updates, and any requests for additional information appear there.
Most submissions pass through an automated check within minutes. If manual review is triggered, the status updates in Account > Verification and no further action is required while the review is in progress unless an agent requests additional documents.
There are three trigger points for identity checks on this platform. Each one must be resolved before the relevant account action can proceed.
| Document Type | Accepted Forms | Requirements |
|---|---|---|
| Photo ID | Passport or driving licence | Must be valid (not expired); all four corners visible; no glare |
| Proof of address | Bank statement or utility bill | Dated within the last 3 months; name and address must match registration exactly |
| Payment method proof | Screenshot of crypto wallet showing address | Address must match the wallet used for deposit |
The initial check is automated. It cross-references the name, address, and date of birth from your registration against trusted identity databases. If a match is found, verification is approved immediately with no manual step required.
A manual review is triggered when the automated check cannot confirm a match - usually due to a recent address change, a name format difference between the ID and registration, or an image quality issue. Manual reviews are completed by the compliance team and typically resolve within a few hours. The status in Account > Verification updates as soon as a decision is made.
A selfie match may be requested if the document image returns an unclear scan result or if the system flags a potential mismatch. The selfie prompt appears directly in Account > Verification. Hold the camera at face level in good lighting - the image is compared automatically against the photo on the submitted ID. Glasses and hats do not automatically fail the check, but they may increase the chance of a manual review being required.
A source of funds check is triggered at VIP level, following a significant increase in deposit volume, or as part of routine compliance review. It requires documentation showing the origin of the funds deposited - examples include:
Submit all source of funds documents via Account > Verification under the relevant request prompt. There is no fixed deadline, but withdrawals remain on hold until the review is completed. Contact support if you have questions about what is acceptable before submitting.
The most frequent rejection reason is a blurry, glare-affected, or cropped image. Retake the photo in natural light, flat on a dark background, with the camera held parallel to the document. Do not use a phone flash - it creates glare on laminated ID cards and passports. Resubmit immediately in Account > Verification after the rejection notification appears.
If your name on the ID differs from the name given at registration - for example a middle name included on the ID but not at registration - submit both documents and a brief written explanation via Account > Verification > Additional Notes. The compliance team will review the discrepancy manually. Do not create a second account to avoid the mismatch - duplicate accounts are flagged automatically and may result in both accounts being suspended.
If the only document available is older than three months, contact support before submitting to confirm whether an alternative form is acceptable. Some account holders are permitted to submit a tax document or council tax bill as an alternative - this is confirmed on a case-by-case basis. Do not submit an out-of-date document without confirmation as it will be rejected without review.
If the status in Account > Verification has shown as "Under Review" for more than two hours without an update, contact support with your registered email address. Do not resubmit documents while a review is in progress - duplicate submissions reset the queue position. Full deposit and withdrawal steps that become available after verification are on the deposit guide and withdrawal guide pages.
A valid photo ID (passport or driving licence), proof of address dated within three months (bank statement or utility bill), and proof of the crypto wallet used for deposits. All submitted via Account > Verification.
Most automated checks complete within minutes. Manual reviews typically resolve within a few hours. The status updates in real time in Account > Verification.
No. Identity verification must be approved before your first real-money deposit is processed. The cashier will indicate if a document submission is still pending.
A source of funds check is triggered at VIP level, following a significant increase in deposit activity, or as part of routine compliance review. Submit documents via Account > Verification under the relevant prompt.
The most common reasons are: blurry or glare-affected image; document cropped so corners are not visible; expired ID; proof of address older than three months; name does not exactly match registration details. Correct the issue and resubmit via Account > Verification.
No. Once verification is approved, it remains valid unless a compliance review requests updated documents. A source of funds check may be requested at VIP level or for large transactions, but this is separate from the initial KYC process.
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