All responsible gambling tools are in Account > Play Safe. They are available 24 hours a day, seven days a week, on both desktop and mobile. No contact with support is needed to set or reduce any limit - changes take effect immediately from the Play Safe menu.
If you need to speak with someone immediately about gambling-related concerns, our support team is available via live chat at any time. External support organisations are listed at the bottom of this page.
Daily, weekly, and monthly deposit limits can be set independently or in combination. Go to Account > Play Safe > Deposit Limits and enter the amount for each period you want to restrict. The strictest limit active at any time takes precedence - if your weekly limit is reached before your monthly limit, no further deposits are permitted until the weekly period resets.
Loss limits cap the total amount you can lose in a defined period. Set them in Account > Play Safe > Loss Limits. As with deposit limits, reductions are immediate and increases require a 24-hour delay. The loss limit calculates net losses - deposits minus withdrawals and cashback credits - over the selected period.
Session time limits restrict the total duration of a single play session. Reality checks are periodic notifications that appear as an overlay during play without interrupting the game, showing time elapsed and net result for the session. Both are configured in Account > Play Safe > Session Controls.
| Tool | Options | Effect |
|---|---|---|
| Reality check | Every 15, 30, or 60 minutes | Overlay notification during play; auto-dismisses after 10 seconds |
| Session limit | Custom duration in minutes | Session ends and account logs out when limit is reached |
A timeout suspends account access for a defined period. During a timeout, you cannot log in, make deposits, or receive marketing communications. Timeouts are available from 24 hours up to 6 weeks. Set one in Account > Play Safe > Timeout. A timeout cannot be shortened once active - the full period must elapse before access is restored automatically.
Self-exclusion closes your account for a defined period ranging from 6 months to 5 years. During self-exclusion, all marketing communications stop, account access is blocked, and any pending withdrawals of real-money balances are processed to your registered wallet. Self-exclusion is not reversible during the active period - contact support only to request withdrawal of a remaining real-money balance during the exclusion window.
To re-open the account after the exclusion period expires, contact support directly. A cooling-off review period applies before access is restored. Self-exclusion is initiated via Account > Play Safe > Self-Exclusion or by contacting support via live chat.
GAMSTOP is a free national self-exclusion scheme that blocks access to participating online gambling sites registered with the scheme. As an offshore operator, this platform operates under Anjouan and Curacao licences rather than a UK Gambling Commission licence. UK players who register with GAMSTOP should note that the scheme applies to UKGC-licensed operators - access to this platform may remain available depending on the terms of your GAMSTOP registration. If you wish to block access to this site specifically, use the self-exclusion tool in Account > Play Safe. For GAMSTOP registration, visit gamstop.co.uk directly.
The compliance and player protection team monitors account activity for patterns associated with problem gambling. If activity triggers a review, the team may contact you directly, apply temporary limits to your account, or suspend promotional offers pending a responsible gambling assessment. These interventions are not punitive - they are a standard compliance measure. You will be notified via your registered email if any account-level action is taken.
If minors have access to your device, third-party parental control software provides an additional layer of protection beyond account-level tools. Device-level PIN or biometric locks on the app are available in Account > Security and prevent access to the app without your authentication. These controls are the account holder's responsibility to configure.
If you are concerned about your gambling habits, the following organisations provide free, confidential support. They are independent of this platform and operate with no referral fee or data sharing arrangement:
For immediate account assistance with limit setting or self-exclusion, contact our support team via live chat at any time.
Go to Account > Play Safe > Deposit Limits. Set daily, weekly, or monthly limits individually. Reductions take effect immediately. Increases require a 24-hour waiting period before activating.
No. A timeout cannot be shortened once set. The full period must elapse before account access is automatically restored. During a timeout, no login, deposits, or marketing are permitted.
Self-exclusion is available from 6 months up to 5 years. The period cannot be shortened once active. Contact support to request withdrawal of a real-money balance during the exclusion window.
A reality check is a timed notification that appears as an overlay during play at your chosen interval (15, 30, or 60 minutes). It shows total session time and net result. It dismisses automatically after 10 seconds without interrupting the game.
This platform operates under offshore licences, not a UK Gambling Commission licence. GAMSTOP applies to UKGC-licensed operators. To block access to this specific site, use the self-exclusion tool in Account > Play Safe.
Any real-money balance remaining at the time of self-exclusion is withdrawn to your registered crypto wallet. Contact support to initiate this if it does not process automatically within 48 hours of exclusion activation.
The National Gambling Helpline is available free 24/7 on 0808 8020 133. GamCare at gamcare.org.uk offers online chat and a helpline. GambleAware at begambleaware.org provides self-assessment and referral to treatment services. All are free and confidential.
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