Every bonus on this page is activated through the cashier in your account - there are no third-party links or external claim steps. The welcome package, promo code, weekly cashback, and tournaments all run from the same Bonuses tab in Account > Bonuses.
Wagering progress updates in real time. If a bonus appears as inactive after a qualifying deposit, open live chat immediately with your deposit timestamp - corrections can only be made before the session closes.
The welcome offer is a 200% match on your first deposit. If you deposit GBP 50, your bonus balance becomes GBP 100 in bonus funds on top of your real-money balance. The match applies automatically when you tick the opt-in checkbox at the cashier before confirming the deposit.
Bonus funds and real-money funds sit in separate balances. Real money is always used first. Bonus funds become withdrawable only after the full wagering requirement is cleared.
Fifty free spins are credited immediately on registration. A further 50 are released once identity verification is approved in Account > Verification. Both batches apply to a featured slot that is confirmed in the Bonuses tab at the time of activation.
Free spin winnings carry a 35x wagering requirement and expire 7 days after the spins are credited. Each spin has a fixed value - check the current spin value in Account > Bonuses before playing, as it varies by promotion period.
The code "Maxbet" unlocks 70% rakeback and 10% lossback on top of the standard welcome package. It must be entered in the promo code field at the cashier step during your first deposit session - the field appears between the amount input and the confirm button.
One code is permitted per account. If the field is not visible during your session, open live chat before confirming the deposit - agents can confirm whether the code field is accessible from your account region. Do not confirm the deposit without entering the code first, as it cannot be applied retrospectively.
Common reasons the code does not apply:
For the qualifying deposit step and cashier path, the deposit instructions page covers each coin and network in detail.
The wagering requirement is 35x the bonus funds received, plus 35x the total free spin winnings. Both must be cleared within 30 days of activation. The clock starts at the moment the bonus is credited, not at the moment you begin playing.
| Game Type | Contribution to Wagering | Notes |
|---|---|---|
| Slots | 100% | All slots including Megaways and jackpot slots |
| Table games | 10% | Blackjack, roulette, baccarat |
| Live casino tables | 10% | Evolution and Pragmatic Play Live tables |
| Jackpot slots | 0% | Do not contribute to wagering progress |
| Casino originals | Check Terms | Contribution rate shown in Account > Bonuses > Terms |
The maximum bet permitted while a bonus is active is displayed in Account > Bonuses > Terms for the active offer. Placing bets above that threshold can result in the bonus being voided. If you need to forfeit a bonus before withdrawing, use the forfeit option in Account > Bonuses.
Rakeback returns a percentage of each bet to your account in real time, regardless of whether the spin wins or loses. At 70%, for every GBP 1 of house edge taken from your wagers, GBP 0.70 is credited back instantly to your real-money balance.
The rakeback rate is tied to your VIP tier and unlocked by the promo code "Maxbet". XP is earned at 1 point per GBP 10 wagered on slots and 1 point per GBP 25 on table games. As your tier advances, the rakeback rate adjusts accordingly. Current rakeback balance and XP progress are both visible in Account > Loyalty.
Lossback is separate from the weekly cashback described below. It is calculated over a defined period based on your total net losses and credited as real money to your account balance. The 10% rate is unlocked alongside rakeback when the promo code "Maxbet" is applied.
The calculation period and credit date for lossback are displayed in Account > Bonuses > Active Rewards. If a lossback credit does not appear after the stated period, open live chat with your account email and the relevant date range.
Every Monday, 10% of the previous week's net losses on slots and live tables is credited to your real-money balance. The maximum credit per week is GBP 200. No wagering requirement is attached - the funds are available to withdraw immediately after crediting.
| Detail | Value | Notes |
|---|---|---|
| Rate | 10% of net losses | Slots and live tables only |
| Maximum per week | GBP 200 | Regardless of total losses |
| Credit day | Monday | Credited by end of day |
| Wagering on cashback | None | Withdrawable immediately |
If a cashback credit does not appear by Monday evening, check Account > Bonuses > History for the credit entry. If it is absent, contact support with your registered email and the relevant week's date range. Before cashing out cashback funds, review the withdrawal conditions on the withdrawal limits and timelines page.
Three tournament formats run simultaneously: daily sprints, weekly leagues, and monthly finales. Each has its own leaderboard, scoring method, and prize pool. Joining is free - eligibility is based on placing a qualifying spin of at least GBP 0.10 on a designated game during the active window.
| Format | Prize Pool Range | Scoring Method |
|---|---|---|
| Daily sprint | GBP 500 - GBP 2,000 | Highest single win multiplier |
| Weekly league | GBP 1,000 - GBP 5,000 | Total points per qualifying spin |
| Monthly finale | GBP 5,000 - GBP 10,000 | Combined multiplier and volume |
Prizes are distributed as real money to the top-ranked players at the close of each event. Leaderboard positions update live during each tournament window. The current active event, eligible games, and real-time standings are all in Account > Promotions > Tournaments.
Reload offers are issued based on recent play history and appear in Account > Promotions when available. They are not scheduled on a fixed calendar - activity in the previous period determines whether an offer is generated for your account.
Level-up bonuses trigger automatically each time your account advances to a new tier within the loyalty programme. The credit type and amount for each tier advance are displayed in Account > Bonuses at the moment of tier change. These bonuses credit as real money and carry no wagering requirement unless stated otherwise in the specific offer terms.
Everything related to active bonuses is in one place: Account > Bonuses. From there you can see the remaining wagering amount, the completion deadline, which games are currently contributing, and the forfeit option if needed.
If the Bonuses tab shows no active offer after a qualifying deposit, the most likely cause is a missed opt-in step. Check the following before contacting support:
If all steps were followed correctly and the bonus still does not appear, contact live chat immediately with your deposit timestamp. Agents can review the cashier log within the same session window. For immediate assistance with a code issue, contact our support team with your registered email and deposit time.
The code entry field appears between the amount input and the confirm button in the cashier. If it is not visible, try the following:
If wagering progress appears frozen after several spins, the most common causes are game type exclusions (jackpot slots contribute 0%) or a maximum-bet violation that has flagged the session for review. Check Account > Bonuses > Terms to confirm the game you are playing contributes to the active offer. If the game is eligible and the bet is within limits, contact support with the game name, bet size, and session time.
An automatic bonus forfeit occurs when: the 30-day completion window expires; a bet is placed above the maximum permitted stake while the bonus is active; or a restricted payment method triggers a terms violation. Account > Bonuses > History shows the exact reason and timestamp for any forfeit. If the reason listed does not match your recollection of events, raise a dispute via email with the forfeit reference number.
The welcome bonus activates on your first real-money deposit. There is no minimum deposit amount confirmed in the current terms - check Account > Cashier > Deposit for the current minimum displayed at the payment step, as this figure is subject to update. The deposit must be made in cryptocurrency; all 15+ supported coins are eligible unless a specific method exclusion is listed in the bonus Terms tab at the cashier.
For a step-by-step deposit walkthrough and network selection guide for each coin, visit the deposit instructions page before making your first transaction.
Winnings generated from bonus funds can only be withdrawn after the full wagering requirement is cleared and the bonus status changes to "Completed" in Account > Bonuses. Attempting to withdraw while a bonus is active will prompt a choice: wait until wagering is complete, or forfeit the bonus and withdraw the real-money balance only.
Withdrawal speed and daily limits depend on your current VIP tier. Completing wagering requirements also contributes status points, which can advance your tier before you request the first payout. Full payout conditions and tier-based limits are on the withdrawal limits and timelines page.
Open Account > Cashier > Deposit, tick the bonus opt-in checkbox, enter your promo code if applicable, and confirm your first deposit. The bonus credits to your account within seconds of the deposit being confirmed on the blockchain.
It unlocks 70% rakeback and 10% lossback on top of the standard welcome package. Both are credited to your real-money balance and are separate from the weekly cashback offer.
No. The code must be entered during the cashier session before the deposit is confirmed. It cannot be applied to a transaction that has already been processed.
35x the bonus funds received, plus 35x the total winnings from free spins. Both must be completed within 30 days of the bonus being credited to your account.
No. Jackpot slots contribute 0% toward any active wagering requirement. Slots that are not in the jackpot category contribute 100%, while table games and live casino tables contribute 10%.
Every Monday. Ten percent of the previous week's net losses on slots and live tables is credited as real money with no wagering condition. The maximum credit is GBP 200 per week.
Yes. Weekly cashback and lossback credits arrive as real money with no wagering requirement. They are available for withdrawal immediately after appearing in your balance.
Tournaments are open to all players - place a qualifying spin of at least GBP 0.10 on a designated game during the active window and you are automatically entered. No separate registration is required. Current events and eligible games are in Account > Promotions > Tournaments.
The bonus may be voided automatically if a bet above the permitted threshold is placed during an active bonus session. The maximum allowed bet is displayed in Account > Bonuses > Terms for each active offer. Contact support immediately if you believe a bet was incorrectly flagged.
Go to Account > Bonuses, select the active offer, and use the forfeit option. Forfeiting removes the bonus funds and all wagering progress permanently. Your real-money balance is not affected.
All welcome bonuses and free spin winnings must be wagered within 30 days of activation. The deadline is shown as a countdown in Account > Bonuses. If the timer reached zero before completion, the bonus is forfeited automatically and cannot be reinstated.
Live casino tables contribute only 10% toward wagering, compared to 100% for standard slots. Slots are the most efficient game type for clearing a wagering requirement. Check Account > Bonuses > Terms to confirm which specific titles are currently eligible.
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